Failed payments, grace period, and suspension

PageDuel provides a seven-day grace period after expiry for eligible subscriptions. During a suspended state, Billing remains accessible so the owner can renew or correct payment, while tracking and experiments can be paused.

Open Billing, verify the organization and invoice status, update payment through Stripe if needed, and renew. Access returns after the authoritative subscription update is processed. Contact support with the organization name and invoice reference—not card details—if status does not update.